Returns and Refunds Policy

AquaPlan (Aqua Planeaciones del Noroeste) · Blvd. Sonora 291, Col. Oriente, Puerto Peñasco, Sonora.

✔ 12. Returns Policy (manufacturing defects only)

✔ 12.1 Returns for manufacturing defects

Returns do not apply for:

• Incorrect installation
• Damage from improper handling
• Improper use
• Damage from voltage, weather, water or other external factors

✔ 12.2 Required evidence

The customer must send to servicio@aquaplan.mx:

• Photos of the product
• Photos of the installation
• Order number
• Description of the problem

Without evidence, the return cannot be processed.

✔ 12.3 Time limit to request a return

Maximum of 30 calendar days after purchase.

✔ 12.4 Shipping costs

If the return for a manufacturing defect is approved, AquaPlan covers the shipping cost. For in-store purchases, the return is handled at our store (Blvd. Sonora 291, Col. Oriente, Puerto Peñasco).

• The product must be shipped well packed and with its original accessories.

✔ 12.5 Additional exclusions

AquaPlan does not cover damage caused by:

• The shipping carrier
• Impacts or mishandling
• Incorrect electrical connections
• Lack of proper leveling, sealing or mounting

✔ Exchange or refund

If the product has a manufacturing defect, you may choose an exchange for the same product or a refund.

✔ 12.6 Refunds

Once the return is approved, AquaPlan will deposit the amount to the bank account indicated by the customer, provided it is in the customer's name.

The refund is processed within 7 to 10 business days.

✔ 12.7 Special cases

AquaPlan is open to hearing about particular situations in order to help within our policies.

This policy is part of our Terms and Conditions. Questions: servicio@aquaplan.mx or WhatsApp 638 128 3765.